Refund policy
At NORTHLINE, we want every order to feel right. If you’ve changed your mind or your purchase isn’t quite what you expected, we’re here to make the return process as simple as possible.
RETURNS
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned in the original packaging where possible.
- Show no signs of washing, damage, stains, perfume, deodorant or other wear.
Items that do not meet these conditions may not be eligible for a refund.
RETURN POSTAGE
For unwanted items or change-of-mind returns, return postage is the customer’s responsibility.
If an item is confirmed to be faulty, damaged or incorrectly supplied, NORTHLINE will cover the reasonable cost of returning the item.
We recommend using a tracked delivery service when returning an item. NORTHLINE cannot be responsible for items that are lost or damaged while being returned to us.
REFUNDS
Once your return has been received, it will be inspected to ensure it meets our return conditions.
If approved, your refund will be issued to the original payment method.
Please allow up to 7 business days for NORTHLINE to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.
Original delivery charges are non-refundable unless the item is faulty, damaged or incorrectly supplied.
EXCHANGES
If you would like to exchange your item for another size or colour, please contact NORTHLINE before returning your order.
Exchanges are subject to availability. If the requested item is unavailable, we can arrange a refund in accordance with this policy.
ORDER CANCELLATIONS
Orders may be cancelled free of charge before they are dispatched.
If your order has already been dispatched, you may return it after delivery in accordance with our returns policy.
If you need to cancel an order, please contact NORTHLINE as soon as possible and provide your order number.
SALE & PROMOTIONAL ITEMS
Sale and promotional items remain eligible for return unless otherwise stated clearly at the time of purchase.
Where a promotional discount was applied to an order, the refund may be adjusted where necessary following a partial return.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue. This will allow us to investigate and arrange the appropriate resolution.
Where the issue is confirmed to be our responsibility, NORTHLINE will cover reasonable return postage costs and provide an appropriate remedy.
IMPORTANT
NORTHLINE reserves the right to refuse a return where an item has been worn, washed, damaged, altered or otherwise used beyond what is reasonably necessary to inspect the product.
Nothing in this policy affects your statutory consumer rights.
NORTHLINE
ALWAYS MOVING.
EST. 2026.