Shipping policy

SHIPPING POLICY

Last updated: 11 August 2026

At NORTHLINE, we want your order to reach you safely, securely and as quickly as possible.

Every order is carefully prepared before being dispatched so you can receive your NORTHLINE pieces exactly as intended.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will begin processing on the next business day.

During product launches, promotional periods or exceptionally busy periods, processing times may be slightly longer. If this happens, we will do our best to keep you informed.

UK DELIVERY

We currently offer delivery within the United Kingdom.

Available delivery options and costs will be displayed at checkout before you complete your purchase.

Estimated delivery times will depend on the delivery service selected at checkout.

Please note that delivery times are estimates and are not guaranteed unless a guaranteed delivery service has specifically been selected.

DELIVERY CONFIRMATION

Once your order has been dispatched, you may receive a confirmation email containing your delivery information and tracking details where tracking is available.

Please ensure that the email address and delivery address provided at checkout are correct. NORTHLINE accepts no liability for orders that are lost, delayed or undeliverable as a result of an incorrect, incomplete or incorrectly entered delivery address provided by the customer. It is the customer’s responsibility to ensure that all delivery information is accurate and complete before placing an order.

DELIVERY DELAYS

While we work with trusted delivery providers, delays can occasionally occur due to circumstances outside our control, including:

  • Courier delays.
  • Severe weather.
  • Public holidays.
  • Strikes or industrial action.
  • Transport disruption.
  • Incorrect or incomplete delivery information.
  • Other unforeseen circumstances.

NORTHLINE cannot guarantee delivery dates where delays are caused by circumstances outside our reasonable control.

INCORRECT DELIVERY INFORMATION

Customers are responsible for ensuring that their delivery details are accurate before completing their purchase.

If you provide an incorrect or incomplete address and your order is returned to NORTHLINE, additional delivery charges may apply before the order can be resent.

LOST OR MISSING ORDERS

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us.

Where tracking is available, we may ask you to check the latest tracking information before we contact the delivery provider.

If an order is confirmed as lost in transit, NORTHLINE will work with the relevant delivery provider to investigate the matter and determine the appropriate resolution.

DAMAGED PACKAGES

If your order arrives visibly damaged, please contact NORTHLINE as soon as possible.

Where appropriate, please provide photographs of the packaging and the affected item so that we can investigate the issue with the delivery provider.

INTERNATIONAL SHIPPING

International shipping may be introduced by NORTHLINE in the future.

Where international delivery is available, the applicable delivery options, costs and any relevant customs or import charges will be displayed at checkout.

Customers receiving orders outside the UK may be responsible for applicable customs duties, taxes or import charges.

DELIVERY ADDRESS

Please carefully check your delivery address before completing your purchase.

Once an order has been dispatched, we may not be able to change the delivery address.

ORDER TRACKING

Where tracking is included with your selected delivery service, tracking information will be provided once your order has been dispatched.

Tracking updates may take some time to appear after the parcel has been handed to the delivery provider.

CONTACT

If you have any questions regarding your delivery or order, please contact NORTHLINE through the contact details provided on our website or via our email: uknorthline@outlook.com

We're here to help.

NORTHLINE
ALWAYS MOVING.
EST. 2026.