TERMS OF SERVICE

Last updated: 11 August 2026

Welcome to NORTHLINE. These Terms of Service govern your use of the NORTHLINE website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from NORTHLINE.

1. ABOUT NORTHLINE

NORTHLINE is an independent clothing brand established in 2026, focused on creating clean, distinctive and everyday apparel built around the mindset:

ALWAYS MOVING.

Throughout these Terms, “NORTHLINE”, “we”, “us” and “our” refer to NORTHLINE, while “you” and “your” refer to the customer or website user.

2. USING OUR WEBSITE

You agree to use the NORTHLINE website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially exploit NORTHLINE content without permission.
• Use our website in a way that may damage NORTHLINE or its reputation.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.

3. PRODUCTS

We aim to ensure that product descriptions, photographs, sizing information and other product details are accurate.

However, colours displayed on your device may vary slightly from the actual product depending on your screen settings and display.

Product availability is subject to change without notice.

We reserve the right to limit quantities or discontinue products at any time.

4. ORDERS

When you place an order through the NORTHLINE website, you are making an offer to purchase the selected products.

An order confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to cancel an order where, for example:

• A product is unavailable.
• There is an obvious pricing or product description error.
• We suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

5. PRICES & PAYMENT

All product prices are displayed on the NORTHLINE website at the time of purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be successfully received before an order can be processed and dispatched.

We use third-party payment providers to process transactions. NORTHLINE does not directly store your full payment card details.

6. SHIPPING & DELIVERY

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, customs procedures or other unforeseen events.

Once an order has been dispatched, delivery is subject to the relevant delivery provider.

Please ensure that the delivery information provided at checkout is accurate. NORTHLINE cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

7. RETURNS & REFUNDS

Our Return & Refund Policy applies to eligible returns, exchanges, cancellations and refunds.

By purchasing from NORTHLINE, you acknowledge that you have read and understood our Return & Refund Policy.

Nothing in our returns policy removes or limits your statutory consumer rights.

8. INTELLECTUAL PROPERTY

All NORTHLINE branding, logos, names, graphics, photographs, designs, product descriptions, website content and other original materials are owned by or licensed to NORTHLINE unless otherwise stated.

You may not reproduce, modify, distribute, sell or commercially use NORTHLINE intellectual property without our prior written permission.

The NORTHLINE name, logo and associated branding may not be copied or used in a way that suggests an unauthorised association with our brand.

9. USER CONTENT

If you submit photographs, reviews, comments or other content to NORTHLINE, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.

By submitting content, you grant NORTHLINE permission to use it for legitimate business, marketing and promotional purposes where permitted by law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive or otherwise inappropriate.

10. WEBSITE AVAILABILITY

We aim to keep the NORTHLINE website available and functioning correctly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend, modify or withdraw parts of the website for maintenance, improvements, security reasons or other operational requirements.

11. THIRD-PARTY SERVICES & LINKS

Our website may use or provide links to third-party services, including payment providers, delivery providers, analytics services or social media platforms.

NORTHLINE is not responsible for the availability, content, security or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

12. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Subject to this, NORTHLINE will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

13. EVENTS OUTSIDE OUR CONTROL

NORTHLINE will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

This may include natural disasters, severe weather, strikes, transport disruption, government action, technical failures, cyber incidents or other unforeseen events.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will be published on this page with the relevant “Last updated” date.

15. GOVERNING LAW

These Terms are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protection laws that apply to you.

Where required by law, you may have additional rights depending on where you live.

16. CONTACT US

If you have any questions regarding these Terms of Service, your order or NORTHLINE products, please contact us through the contact details provided on our website.

NORTHLINE
ALWAYS MOVING.
EST. 2026.